Suspentune Warranty Policy
Products sourced from 3rd party suppliers are subject to the warranty provided by those manufacturers.
Suspentune warrants its suspension products to be free from faults or defects in workmanship or materials, faulty manufacture or sagging (loss of spring free height or camber of more than 10mm) for the manufacturers warranty term, from the date of retail sale, where used for the specified intended purpose and application, to the original purchaser only and with proof of purchase, in Australia.
Suspentune's obligation under this warranty is limited to the repair or replacement of the defective product at Suspentune's option and to the extent permitted by law does not extend to cover claims for any other loss, damage or injury whether as a consequence of or arising from any defect or breakage of the product, or otherwise.
Australian Competition and Consumer Act 2012.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Suspentune warranty Terms and Conditions as stated below.
Outback Armour Products
Shock Absorbers, struts & steering dampers
- 5 years, unlimited kilometres
- (excludes strut & shock bushings: 1 year)
Coil, leaf & torsion bar springs
- 5 years, unlimited kilometres
Strut, shock absorber, sway bar & leaf spring bushings
- 1 year, unlimited kilometres
U-bolts, shackles & pins
- 5 years, unlimited kilometres
Upper Control Arms
- 1 years, 20,000 kilometres
- (where lift does not exceed 50mm)
Other suspension components
- 5 years, unlimited kilometres
Recovery straps
(snatch, winch, tree protector, equaliser & tow)
- 3 years
Bow shackles, snatch blocks & recovery hitches
- 3 years
Recovery bags & other accessories
- 3 years
*5 year warranty is only applicable to products purchased after the 18/03/2023. Products purchased prior to this date are still subject to the 3 Year unlimited km warranty*
This warranty specifically excludes liability for:
normal wear and tear and product finish.
any labour, shipping/freight, removal, installation or other incidental costs.
suspension products used in: off-road motor sport, military, armoured vehicles, lifts higher than 50mm or applications for which the product was not originally designed.
damage occurring on vehicles loaded in excess of manufacturers GVM specifications, or revised GVM specified and approved by Outback Armour.
damage caused by alteration, incorrect installation or fitment, lack of or improper maintenance, unsafe or incorrect use, accident or collision, abuse or neglect.
Strut bushes that have been tightened whilst the suspension is hanging. Lower strut mounting bolts must be tightened at ride height (when vehicle is on the ground supporting its own weight).
Struts that have been assembled with the use of air or impact tools.
Other Products,
Suspentune complies with all Warranty Terms and Conditions set out by the products manufacturers Warranty Terms and Conditions.
Claims
Warranty claims should be made directly with Suspentune. Product may be required to be returned to Suspentune and forwarded to the manufacturer for warranty inspection.
All warranty claim submissions must be submitted with proof of purchase for the products.
Platinum Mechanical & Suspension Products
Items manufactured by Platinum Mechanical Suspension /Platinum Auto Fab have a 12-month warranty period. We do encourage you to reach out to us if your item has failed outside of this warranty period as we will do our best to come to a reasonable solution.
Airbag Man Products
- WARRANTY
- In the case where the Goods have been manufactured by the Seller, the Seller warrants that the Goods will be free from defect due to faulty workmanship or materials for a period of 12 (twelve) months from date of delivery of the Goods provided that:
- Where the Goods have not been manufactured by the Seller, the warranty of the Manufacturer of the Goods is accepted by the Purchaser as the sole warranty given to the Purchaser as the sole warranty given to the Purchaser.
Example: - FIRESTONE RIDE-RITE AIRBAGS - Airbag Limited Lifetime Manufacturer’s Warranty
- FIRESTONE COIL-RITE AIRBAGS - Airbag Limited Lifetime Manufacturer’s Warranty.
Purchaser as the sole warranty given to the Purchaser.
Example:
- FIRESTONE RIDE-RITE AIRBAGS - Airbag Limited Lifetime Manufacturer’s Warranty
- FIRESTONE COIL-RITE AIRBAGS - Airbag Limited Lifetime Manufacturer’s Warranty.
2. LIMITATION OF LIABILITY
- In all cases (except where such limitation is prohibited by law), the Seller’s liability to the Purchaser regarding the sale of the Goods and the supply of any services in connection therewith shall be limited to, at the Seller’s discretion but in each case at the Seller’s own cost:
- Except as provided for in any law, the Seller shall under no circumstances be liable for any consequential loss to any party arising from the sale of the Goods and the supply of any services in connection therewith.
3. VARIATION IN WRITING
- No variation of any of the terms contained herein shall be of any force of effect unless in writing and signed by both parties.
4. INSTALLATION
- It is recommended that only a properly qualified person installs the product and carries out maintenance. If you are not qualified and attempt to carry out such work ensure that all safety equipment is used and safety standards are met.